Frequently Asked Questions (FAQ) – Happy Oud
On this page, we answer the most frequently asked questions from our customers regarding ordering, delivery, payment, and product quality. If you have any questions, you'll find the answer here.
1. How do I order from Happy Oud?
Easily, choose the product you like, specify the size or quantity, then click "Add to Cart" and follow the payment steps.
We only accept orders through our official website.
2. What payment methods are available?
We offer secure payment options, including:
Mada
Visa/Mastercard
Apple Pay
3. Are your oud products authentic?
Yes, all our products are natural or carefully enhanced. We test them before offering them to ensure quality and consistency, and we clearly explain all their specifications on the product page.
4. Can I return or exchange the product?
Yes, within 3 days of receiving the order, provided that no more than 2 grams of oud have been used.
For full details, please visit our Returns and Exchanges Policy page.
5. When will my order be shipped? How long does delivery take?
Orders are processed within 1-2 business days, and shipments take 2-5 business days within Saudi Arabia, depending on the shipping company and region.
6. Can I try oud before purchasing?
We offer small sizes (such as ounces) for you to try before purchasing larger quantities.
We also detail the characteristics, scent, and consistency of each product in the product description.
7. Is shipping available to all cities in Saudi Arabia?
Yes, we ship to all regions and cities in the Kingdom via reliable shipping companies.
8. Are there any discounts or offers?
Yes, we offer seasonal offers and exclusive discounts from time to time.
Follow us on Instagram or TikTok to receive updates.
Still have a question?
Contact us directly via:
Email: [email protected]
WhatsApp: +966560658189
